Product

Customer Success Specialist

Ho Chi Minh City, District 11   |   Full Time

The Customer Success will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from Haravan suite of products.


RESPONSIBILITIES

  • Engage proactively with customers using the engagement model (based on the customer segment) laid out.
  • Understand and document customer’s business flow (for large customers) and deep understanding of use-cases.
  • Have deep product knowledge of Digital Marketing field (Google, Facebook, ...). Ability to showcase product demo + work out solutions for business use cases using best product-fit.
  • Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping).
  • Evaluate how customers manage their Haravan’s product suite investment & identify efficiency and effectiveness gains (process & tools).
  • Promote awareness of the latest innovations Haravan is releasing (products/features in pipeline).
  • Work with internal cross-functional teams (sales, pre-sales, marketing, Key account, ...) to ensure customer’s issues/solutions are addressed.
  • Work with Product Manager to derive data-driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and Own two key metrics (Increase Product-Adoption & Customer Retention).


REQUIREMENTS

  • Knowledge and understanding in one of the following fields: E-commerce, CRM, Loyalty, Ad-tech, Marketing concept.
  • At least 2 years of professional work experience as a key account.
  • Strong problem-solving and time management skills.
  • Detail-oriented and multitasking.
  • Great team collaborator and eager to share knowledge.
  • Highly accountable and have a passion for working in the field.


OUR BENEFITS:

  • Attractive salary and benefits package.
  • Working environment: dynamic, challenging and great teamwork.
  • Development opportunities: great career path, working with a talented team, approaching newest technologies, and challenging with new projects.
  • Annual Leave: 13 days per year. Your annual leave will be increased by 1 day per 3 years of seniority at Haravan.
  • Quarterly Performance bonus – based on company business performance and your personal working performance.
  • Annual bonus - 13th-month Salary.
  • Yearly Performance bonus – based on company business performance and your personal working performance.
  • Performance review twice a year.
  • Healthcare: Annual health check-up and HaraCare (Premium health care).
  • Engagement activities: Learning & Sharing workshop, Company Sharing Session, Team building, Haravan's birthday, Year-end party…
  • Gifts for your precious moments & special Vietnam holidays.

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